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198,959 Posts
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Broken Packaging
Good morning, I had purchased 2 PHLUR body and hair fragrances from the
Union Station location yesterday, Sunday June 8th. To my surprise this
morning, one of the packages was faulty and leaked more t...
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same phone number
Hi! I was wondering if it is possible to make a new sephora account with
the same phone number you have used on other sephora accounts i have?
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Porch pirate
I had my package delivered, but when I got home it wasn’t there 😞 any
recourse for this? So sad because it has my birthday gift in it. thank
you for any support!
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Re: Samples
@BritneyKalloD I'm sorry to hear that! We aren't able to make any
modifications once your order has been submitted.
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Delete Reviews
Hi, I'd appreciate if a support specialist could delete all reviews
associated with my account. Thanks!
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Re: Delete Reviews
@RenRun I have removed them for you and they should come down from our
site within 24 hours.
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In store purchase not showing up online
This past Wednesday I purchased several items at a Sephora in Columbia,
SC and the items have not shown up in the purchases section online nor
have the points been added to my account even though my i...
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Re: In store purchase not showing up online
Hi @LaurieBT, I made a purchase in store and my points was not add on my
Sephora account. Is there a way to add those point? I still have the
receipt
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Re: In store purchase not showing up online
THE SAME THING HAPPEN TO ME I paid with a Kohl’s card put in my phone
and then later that day I checked my acc that day and it did not have
the points on it
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Re: In store purchase not showing up online
Hi @12brookiecookie, I'm happy to help and I'll send you a message.
Best, Laurie
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Re: In store purchase not showing up online
Thank you would you like to know the products I bought ?
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Re: In store purchase not showing up online
@12brookiecookie, I sent you a message to assist further. Please respond
directly to my message by clicking your Community Profile > Messages.
Thank you!
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Re: In store purchase not showing up online
Hi @katarinarucker! Yes! Please send a copy of your receipt with the
email address on your account to "customerservice@sephora.com" and the
appropriate department will be able to update your account for you.
Best, Kevin
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Re: In store purchase not showing up online
I am also having the same issue. I provided them with my phone number
and the purchase is not showing up in my account. When I contact
customer service and provide them with my receipt number they bas...
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Re: In store purchase not showing up online
Hi! I’m also having trouble with an issue like this. I bought some
products at Sephora at Kohl’s I provided my email but my purchase is not
showing on my account, neither my points for that purchase ?...
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Re: In store purchase not showing up online
@daylightadriana We'll be happy to look into this for you. It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address and a pictu...
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Awaiting carrier pickup
My order was supposed to be delivered on Wednesday June 3. Still not
even shipped yet, and when I placed my order it said my address wouldn’t
be affected by shipping delays. Need to make another order...
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1 Reply
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Re: Awaiting carrier pickup
@TamarKim I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Gift card unused but $0 balance
I recently got a gift card as a graduation gift and when I went to go
use it the balance showed $0 and nobody has been able to help me… has
anyone else had this issue and been able to resolve it?
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Re: Gift card unused but $0 balance
@Froguita I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
gift card number or you can contact us by phone at 1-877-737-...
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Happy with Two Silver Spring, MD, Salespersons (Store located in Kohls)
I wanted to give a shout out to Danielle and Emily F., whom on two
occasions, helped me pick out items that were perfect for me. Not only
them, but the cashier was very friendly and gave suggestions for some
other products I had asked about.
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Re: Happy with Two Silver Spring, MD, Salespersons (Store located in Kohls)
@DawnDirect Thanks for sharing your experience! I will share your
feedback with the store.
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Re: How can I delete a review to submit a new review?
@arlene1075, this has been removed, and it will come down from the site
within 48 hours. Thank you!
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1 Reply
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Re: How can I delete a review to submit a new review?
You are the best. For some reason I cannot see my reviews on my
Community page. I have tried from both the app (most updated version)
and multiple browsers (cleared cache and cookies).
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Sephora not what they used to be
Sephora is going to lose a large part of their clients. If things don't
change soon, I've heard of some really bad things about Sephora from
other people. What has happened has Donald Trump or one of his kids or
friends like Musk, bought the company.
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Re: Sephora not what they used to be
I go to Sephora to pick up an item if I know they have in stock,
otherwise I don’t have the patience to shop there anymore. You walk in
and employees are having conversations in groups, no one asks if...
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Re: Sephora not what they used to be
@makeupgram, I'm so sorry to learn of your experience and appreciate you
sharing this with us. It looks like your private messages are turned
off, and you can adjust your preferences in your Community...
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Re: Sephora not what they used to be
Spoiler (Highlight to read)🤗what happened to my address. what happened
to my address. Answer, please
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Re: Sephora not what they used to be
@goldennan, we're happy to assist. It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Horrible Mail In Return Experience
I accidentally put my Sephora return label on a package that was not my
Sephora return. I contacted Sephora to ask how to have it shipped back
to me after confirming with Fedex directly that all Sepho...
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Re: Horrible Mail In Return Experience
@anolson, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Getting a Job at Sephora
Hi, I was just wondering how old you have to be to work at Sephora, and
what is required to apply(Diplomas, degrees) Thank you
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Re: Getting a Job at Sephora
@La1ucy, thank you for your interest in a career with Sephora! We don't
have additional information about any particular positions. However, you
can search for all employment opportunities with Sephor...
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Where did my review section go?
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I can’t locate them at all—they
seem to have disappeared. I'm not sure if the app was upda...
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Re: Where did my review section go?
@Galatteia, can you please try uninstalling and reinstalling your
Sephora app? The current version is 25.11. If you're unable to see your
reviews after updating to the latest version, please let us know.
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